{"id":1585,"date":"2023-03-14T04:24:22","date_gmt":"2023-03-14T04:24:22","guid":{"rendered":"https:\/\/effedore.com\/?page_id=1585"},"modified":"2023-03-14T04:36:57","modified_gmt":"2023-03-14T04:36:57","slug":"etiquette-e-buone-maniere","status":"publish","type":"page","link":"https:\/\/effedore.com\/?page_id=1585","title":{"rendered":"Etiquette e buone maniere"},"content":{"rendered":"<figure id=\"attachment_1587\" aria-describedby=\"caption-attachment-1587\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/effedore.com\/wp-content\/uploads\/2023\/03\/etiquette-e-buone-maniere.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-1587 size-medium\" src=\"https:\/\/effedore.com\/wp-content\/uploads\/2023\/03\/etiquette-e-buone-maniere-300x198.png\" alt=\"\" width=\"300\" height=\"198\" srcset=\"https:\/\/effedore.com\/wp-content\/uploads\/2023\/03\/etiquette-e-buone-maniere-300x198.png 300w, https:\/\/effedore.com\/wp-content\/uploads\/2023\/03\/etiquette-e-buone-maniere.png 668w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-1587\" class=\"wp-caption-text\">clicca per ingrandire \u2013 click to enlarge<\/figcaption><\/figure>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #008000; font-size: 18pt;\">ITA<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #3366ff;\">Contenuto del corso<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Significato di etiquette e buone maniere<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Gentilezza, onest\u00e0, rispetto e considerazione<\/li>\n<li>Perch\u00e9 conoscere le buone maniere e come metterle in pratica<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Il brand e la nostra immagine<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>I 5 momenti di approccio con l\u2019ospite<\/li>\n<li>Comunicazione diretta e indiretta, a distanza e in hotel<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Comportamenti verso l\u2019ospite secondo l\u2019etiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Come rivolgersi all\u2019ospite<\/li>\n<li>Gli argomenti da evitare<\/li>\n<li>Uso del linguaggio appropriato secondo l\u2019etiquette<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Comunicazione tra colleghi secondo l\u2019etiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Come scambiarsi le informazioni relative all\u2019ospite secondo l\u2019etiquette<\/li>\n<li>Gossip, social media e ospiti VIP<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Rispetto delle varie culture secondo l\u2019etiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Stereotipi e luoghi comuni<\/li>\n<li>Cosa richiedono e come accontentare gli ospiti arabi<\/li>\n<li>Cosa richiedono e come accontentare gli ospiti cinesi<\/li>\n<li>Come richiedono e come accontentare gli ospiti russi<\/li>\n<li>Sorridere nella cultura russa<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><span style=\"font-size: 18pt;\"><strong><span style=\"color: #ff6600;\">DEU<\/span><\/strong><\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #3366ff;\">Kursinhalt<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Bedeutung von Etikette und guten Manieren<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Freundlichkeit, Ehrlichkeit, Respekt und R\u00fccksichtnahme<\/li>\n<li>Warum gute Manieren kennen und wie man sie in die Praxis umsetzt<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Die Marke und unser Image<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Die 5 Momente der Ann\u00e4herung an den Gast<\/li>\n<li>Direkte und indirekte Kommunikation, remote und im Hotel<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Verhalten gegen\u00fcber dem Gast gem\u00e4\u00df der Etikette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Wie man den Gast anspricht<\/li>\n<li>Zu vermeidende Themen<\/li>\n<li>Verwendung einer angemessenen Sprache gem\u00e4\u00df der Etikette<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Kommunikation unter Kollegen gem\u00e4\u00df der Etikette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Wie man Gastinformationen gem\u00e4\u00df der Etikette austauscht<\/li>\n<li>Klatsch, Social Media und VIP-G\u00e4ste<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Respekt vor verschiedenen Kulturen gem\u00e4\u00df der Etikette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Stereotype und Klischees<\/li>\n<li>Was arabische G\u00e4ste brauchen und wie man sie zufriedenstellt<\/li>\n<li>Was sie brauchen und wie man chinesische G\u00e4ste zufriedenstellt<\/li>\n<li>Wie man die russischen G\u00e4ste anfragt und zufriedenstellt<\/li>\n<li>L\u00e4cheln in der russischen Kultur<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong><span style=\"color: #ff0000; font-size: 18pt;\">ENG<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #3366ff;\">Course content<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Meaning of etiquette and good manners<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Kindness, honesty, respect and consideration<\/li>\n<li>Why know good manners and how to put them into practice<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">The brand and our image<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>The 5 moments of approach with the guest<\/li>\n<li>Direct and indirect communication, remotely and in the hotel<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Behavior towards the guest according to etiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>How to address the guest<\/li>\n<li>Topics to avoid<\/li>\n<li>Use of appropriate language according to etiquette<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Communication between colleagues according to etiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>How to exchange guest information according to etiquette<\/li>\n<li>Gossip, social media and VIP guests<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Respect for various cultures according to etiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Stereotypes and clich\u00e9s<\/li>\n<li>What do Arab guests require and how to please them<\/li>\n<li>What they require and how to please Chinese guests<\/li>\n<li>How to request and how to please the Russian guests<\/li>\n<li>Smiling in Russian culture<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong><span style=\"color: #0000ff; font-size: 18pt;\">FRA<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #3366ff;\">Le contenu des cours<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Signification de l\u2019\u00e9tiquette et des bonnes mani\u00e8res<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Gentillesse, honn\u00eatet\u00e9, respect et consid\u00e9ration<\/li>\n<li>Pourquoi conna\u00eetre les bonnes mani\u00e8res et comment les mettre en pratique<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">La marque et notre image<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Les 5 moments d\u2019approche avec le client<\/li>\n<li>Communication directe et indirecte, \u00e0 distance et dans l\u2019h\u00f4tel<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Comportement envers le client selon l\u2019\u00e9tiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Comment s\u2019adresser au client<\/li>\n<li>Sujets \u00e0 \u00e9viter<\/li>\n<li>Utilisation d\u2019un langage appropri\u00e9 selon l\u2019\u00e9tiquette<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Communication entre coll\u00e8gues selon l\u2019\u00e9tiquette<\/span><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Comment \u00e9changer des informations sur les clients conform\u00e9ment \u00e0 l\u2019\u00e9tiquette<\/li>\n<li>Potins, m\u00e9dias sociaux et invit\u00e9s VIP<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #800000;\">Respect des diff\u00e9rentes cultures selon l\u2019\u00e9tiquett<\/span><\/strong>e<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>St\u00e9r\u00e9otypes et clich\u00e9s<\/li>\n<li>De quoi ont besoin les clients arabes et comment leur faire plaisir<\/li>\n<li>Ce dont ils ont besoin et comment plaire aux clients chinois<\/li>\n<li>Comment demander et comment plaire aux invit\u00e9s russes<\/li>\n<li>Sourire dans la culture russe<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 ITA \u00a0 Contenuto del corso \u00a0 Significato di etiquette e buone maniere \u00a0 Gentilezza, onest\u00e0, rispetto e considerazione Perch\u00e9 conoscere le buone maniere e come metterle in pratica \u00a0 Il brand e la nostra immagine \u00a0 I 5 momenti di approccio con l\u2019ospite Comunicazione diretta e indiretta, a distanza e in hotel \u00a0<\/p>\n<div class=\"more-link\">\n             <a href=\"https:\/\/effedore.com\/?page_id=1585\" class=\"read-more\">Read More<i class=\"fa fa-caret-right\"><\/i><\/a>\n        <\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1585","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/1585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/effedore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1585"}],"version-history":[{"count":3,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/1585\/revisions"}],"predecessor-version":[{"id":1589,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/1585\/revisions\/1589"}],"wp:attachment":[{"href":"https:\/\/effedore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}