{"id":170,"date":"2021-06-16T12:22:37","date_gmt":"2021-06-16T12:22:37","guid":{"rendered":"https:\/\/effedore.com\/?page_id=170"},"modified":"2021-06-19T17:55:56","modified_gmt":"2021-06-19T17:55:56","slug":"front-office-management","status":"publish","type":"page","link":"https:\/\/effedore.com\/?page_id=170","title":{"rendered":"front office management we"},"content":{"rendered":"
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click above to enlarge<\/p><\/div>\n

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FRONT OFFICE MANAGEMENT – ITA<\/strong><\/p>\n

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    \n
  1. Lo sviluppo delle vendite al front office \u2013 7 lezioni<\/li>\n
  2. Hospitality spirit. L\u2019arte del ricevimento \u2013 10 lezioni<\/li>\n
  3. Incominciamo da una mail \u2013 21 lezioni<\/li>\n
  4. I segreti dell\u2019accoglienza per eccellere \u2013 15 lezioni<\/li>\n
  5. Il trattamento dei dati a norma GDPR nelle strutture turistiche alberghiere \u2013 17 lezioni<\/li>\n
  6. Hotel guest experience \u2013 7 lezioni<\/li>\n
  7. Standard Operating procedures \u2013 Checkin e Checkout \u2013 26 lezioni<\/li>\n
  8. Task list \u2013 front office \u2013 1 lezione<\/li>\n
  9. La gestione dei reclami \u2013 7 lezioni<\/li>\n<\/ol>\n

    Totale 121 lezioni<\/strong><\/p>\n

     <\/p>\n

    FRONT-OFFICE-MANAGEMENT – DEU<\/strong><\/p>\n

      \n
    1. Verkaufsentwicklung im Front Office – 7 Lektionen<\/li>\n
    2. Gastfreundlichkeit. Die Kunst der Rezeption – 10 Lektionen<\/li>\n
    3. Beginnen wir mit einer E-Mail – 21 Lektionen<\/li>\n
    4. Die Geheimnisse der Gastfreundschaft, um zu \u00fcbertreffen – 15 Lektionen<\/li>\n
    5. DSGVO-Datenverarbeitung in touristischen Hoteleinrichtungen – 17 Lektionen<\/li>\n
    6. Hotelgasterlebnis – 7 Lektionen<\/li>\n
    7. Standardbetriebsverfahren \u2013 Checkin und Checkout \u2013 26 Lektionen<\/li>\n
    8. Aufgabenliste – Front Office – 1 Lektion<\/li>\n
    9. Umgang mit Beschwerden – 7 Lektionen<\/li>\n<\/ol>\n

      \u00a0<\/strong><\/p>\n

      Insgesamt 121 Lektionen<\/strong><\/p>\n

      \u00a0<\/strong><\/p>\n

      FRONT OFFICE MANAGEMENT – ENG<\/strong><\/p>\n

      \u00a0<\/strong><\/p>\n

        \n
      1. Front office sales development – 7 lessons<\/li>\n
      2. Hospitality spirit. The art of reception – 10 lessons<\/li>\n
      3. Let’s start with an email – 21 lessons<\/li>\n
      4. The secrets of hospitality to excel – 15 lessons<\/li>\n
      5. GDPR data processing in hotel tourist facilities – 17 lessons<\/li>\n
      6. Hotel guest experience – 7 lessons<\/li>\n
      7. Standard Operating procedures – Checkin and Checkout – 26 lessons<\/li>\n
      8. Task list – front office – 1 lesson<\/li>\n
      9. Handling of complaints – 7 lessons<\/li>\n<\/ol>\n

         <\/p>\n

        Total 121 lessons<\/strong><\/p>\n

        \u00a0<\/strong><\/p>\n

        GESTION DU FRONT-OFFICE – FRA<\/strong><\/p>\n

          \n
        1. D\u00e9veloppement des ventes front office – 7 le\u00e7ons<\/li>\n
        2. Esprit d’hospitalit\u00e9. L’art de recevoir – 10 cours<\/li>\n
        3. Commen\u00e7ons par un e-mail – 21 le\u00e7ons<\/li>\n
        4. Les secrets de l’hospitalit\u00e9 pour exceller – 15 le\u00e7ons<\/li>\n
        5. Traitement des donn\u00e9es RGPD dans les \u00e9tablissements touristiques h\u00f4teliers – 17 le\u00e7ons<\/li>\n
        6. Exp\u00e9rience client de l’h\u00f4tel – 7 le\u00e7ons<\/li>\n
        7. Proc\u00e9dures op\u00e9rationnelles standard – Enregistrement et d\u00e9part – 26 le\u00e7ons<\/li>\n
        8. Liste des t\u00e2ches – front office – 1 le\u00e7on<\/li>\n
        9. Traitement des r\u00e9clamations – 7 le\u00e7ons<\/li>\n<\/ol>\n

          Total 121 le\u00e7ons<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

            FRONT OFFICE MANAGEMENT – ITA   Lo sviluppo delle vendite al front office \u2013 7 lezioni Hospitality spirit. L\u2019arte del ricevimento \u2013 10 lezioni Incominciamo da una mail \u2013 21 lezioni I segreti dell\u2019accoglienza per eccellere \u2013 15 lezioni Il trattamento dei dati a norma GDPR nelle strutture turistiche alberghiere \u2013 17 lezioni Hotel […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/effedore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=170"}],"version-history":[{"count":3,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":622,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/170\/revisions\/622"}],"wp:attachment":[{"href":"https:\/\/effedore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}