{"id":2211,"date":"2024-01-03T19:26:13","date_gmt":"2024-01-03T19:26:13","guid":{"rendered":"https:\/\/effedore.com\/?page_id=2211"},"modified":"2024-01-03T19:26:13","modified_gmt":"2024-01-03T19:26:13","slug":"master-hotel-eng","status":"publish","type":"page","link":"https:\/\/effedore.com\/?page_id=2211","title":{"rendered":"MASTER HOTEL ENG"},"content":{"rendered":"

ENG<\/span><\/strong><\/span><\/p>\n

HUMAN RESOURCES MANAGEMENT WITH COACHING<\/strong><\/p>\n

What coaching is and to whom it is addressed
\nWhere it applies
\nSome definitions of coaching
\n50 nuances of coaching
\nCreating Economic Value
\nGetting Started in Coaching
\nBasic Beliefs
\nThe success of the enterprise
\nCommunication and relationship with others
\nManagement
\nLeadership
\nVision, mission and values
\nSuggested readings
\nThe “productive model” of Benedictine communities<\/p>\n

REVENUE MANAGEMENT<\/strong><\/p>\n

What is revenue management
\nRevenue scorecards
\nRevenue for all
\nCommon mistakes
\nStarting rates and rate dynamism
\nRate Dynamics
\nTips and Tricks
\nWaste, groups and general tips
\nWaste
\nThe groups
\nWhat to do tomorrow<\/p>\n

 <\/p>\n

SPA MANAGEMENT<\/strong><\/p>\n

Market and Trends:<\/strong><\/p>\n

The wellness market
\nConsumer trends
\nAnalysis of internal demand (Hotel clientele)
\nThe potential of the local market
\nThe Business Plan
\nThe Break Even Point and identification of the CostPath
\nRevenue Management for SPAs
\nThe RevPath (Average Revenue per Hour) as an indicator of profitability
\nEconomic indicators for a SPA (Key Performance Indicators)
\nSUR: SPA Utilisation Ratio (SPA Utilisation Ratio)
\nATR: The Average Treatment Rate (The average rate per treatment carried out)
\nSREVPOR: Spa Revenue per Occupied Hotel Room – REVPATH: Revenue Per Available Treatment Hour
\nWhat determines RevPath
\nTariff strategies for high and low season<\/p>\n

The management of a SPA or Wellness Centre<\/strong>:<\/p>\n

Management for Spas
\nStaff management
\nMarketing, web communication, multi-channel web marketing.<\/p>\n

 <\/p>\n

FOOD AND BEVERAGE MANAGEMENT<\/strong><\/span><\/p>\n

Production factors and production processes in the catering industry
\nThe production cycle
\n– Incidence of costs and their typology
\n– The cost of production (the food-cost).
\n– The contribution margin and commercial margin.
\n– The construction of the budget in catering.
\n– Pricing: how to determine the selling price of a product.
\n– The mark-up and multiplier method
\n– How to calculate the price of wine by the bottle or by the glass
\nRevenue management in catering
\nWhat is RevPash and how it is calculated
\n– The break even point and its applications.
\n– The operating budget.
\n– The operational and economic indicators.
\n– Menu analysis: popularity, contribution margin and food-cost.
\n– How to construct a menu
\n– The 6 basic rules for constructing a menu
\n– The menu engineering: the matrix of the Boston consulting group
\n– The method of sales analysis according to Pavesic, Miller and Kasavana
\nThe marketing of the restaurant industry
\nThe marketing mix, the 4 fundamental levers
\n– The product life cycle
\n– The M. Porter model
\n– The quality of service
\nThe restaurant service
\n– How to handle a complaint
\n– The 3 rules of success
\nHuman resources management
\nThe departments of hotel catering
\n– How to select staff
\n– Staff training
\n– Team management in catering
\n– Managing staff conflicts
\n– The magnificent 4 companies in the hotel and catering world<\/p>\n","protected":false},"excerpt":{"rendered":"

ENG HUMAN RESOURCES MANAGEMENT WITH COACHING What coaching is and to whom it is addressed Where it applies Some definitions of coaching 50 nuances of coaching Creating Economic Value Getting Started in Coaching Basic Beliefs The success of the enterprise Communication and relationship with others Management Leadership Vision, mission and values Suggested readings The “productive […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2211","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/2211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/effedore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2211"}],"version-history":[{"count":1,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/2211\/revisions"}],"predecessor-version":[{"id":2212,"href":"https:\/\/effedore.com\/index.php?rest_route=\/wp\/v2\/pages\/2211\/revisions\/2212"}],"wp:attachment":[{"href":"https:\/\/effedore.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}